In the interests of exploring other reference management tools for the purposes of being able to help and advise library users about them, let's take a quick look at Mendeley.
One thing I like about Mendeley is the feature to drag and drop pdfs into your Mendeley library, to generate a citation. I tested this with a couple and found that the journal title was wrong both times, but I may have just been unlucky with my choices! At least any incorrect details can be manually amended, and Google Scholar searched for the correct details. The ability to retrospectively organise an existing pdf library sounds like a real bonus to those who aren't at the beginning of the research process. The collaboration side of Mendeley looks useful too, with the ability to share documents and folders with colleagues, and join relevant Groups.
I haven't really got to know all the things Mendeley does, as I haven't used it extensively, but at least now I am not completely clueless if a library user asks me about it! In general I think it's useful for librarians to know a bit about reference management tools, particularly for those in user education type roles in academic libraries, where many library users are likely to use them and may want advice about them.
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